Sometimes you get what you ask for

A month or so ago I bought three of these fancy little air freshners that automatically spray out their fabulous scents.

 

They take the little can refills that look like this.

Well recently they had run out and I had to buy some refills.  Well being the thrifty shopper that I am -- I found some at the Family Dollar store that were half the price (they were Family Dollar brand, but stated they fit in both the units).  For some reason, Air Wick has put a super top secret recognition device in their units and two of my devices would not spray with the alien brand in there.  One worked fine.

So.....I was in the grocery store the other day and went looking specifically for the Air Wick brand.  No luck.....they only sold Glade brand.  However, the Glade can advertised that it fit both Air Wick and Glade brand units.  So I bought 2 refills.  Take them home.  Turn them on.  No spray. Well that was a bummer.

So, I sat down at my computer and composed an e-mail to Glade.  Here is what I wrote:

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I purchased two Airwick auto spray holders recently and just needed refills. I am having a very difficult time finding the Airwick brand cans to use in it and was in the grocery store today and saw that your Glade cans state on them that they fit in the Airwick system. No, that wasn't true.....my Airwick one will spray once and then red light flashes and won't work until I open it up again. Now I have two alternatives here -- I can take back my Glade refills and continue my search for the Airwick ones OR maybe you could send me two Glade holders and I will gladly throw away my Airwick ones and continue purchasing the Glade refills. It seems like I made a bad decision when I purchased the Airwick brand, because it seems that Glade refills are more widely available. So what do you say.....do we have a deal?

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And here is what the folks at Glade replied:

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I'm glad you reached out to us, Debbie.

I've happily mailed two full value coupons for Glade® Automatic Spray starter kits to your home address. This way you can use the refill you purchased, and since the Glade® refills are more readily available in your area stores, this will eliminate any future frustration. The coupons will be in your mailbox within the next two weeks.

Additionally, since we expect Glade® Automatic Spray refills to work properly in Air Wick® Fresh Matic®, I-Motion™ Automatic Spray dispensers, I know the Glade® Quality team will certainly appreciate your feedback.

Thanks again for writing. If we can assist you in the future, please feel free to contact us again.

Kind regards,

Kcrista
Consumer Relationship Center
SC Johnson, A Family Company

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This my friends is awesome customer service!  I wrote back to Glade and told them they were awesome and that I would be singing the praises of Glade to everyone......so thus the reason for this e-mail.

Thank you Glade!