Today I put on a teaching hat

In an effort to get everyone trained really well and all of us doing the same thing......we are putting a spotlight on training this month.

We've discovered that the key to our business running at it's optimal potential....is to have a WELL TRAINED staff.

Unfortunately, the last few years, we've left it up to the people working in the stores to train the new people. That means everyone has a different way of doing things or doesn't know the right way.....and we're trying to change it.

Over the next few weeks, we are holding "mini" training sessions featuring training in one area at a time. Today was my first mini training at the Kuykendahl store and the featured topic was "Telephone Training" and "Completing Customer Satisfaction".

I made up little training manuals and pamphlets and made them as interesting as I could. Today I spent 30 minutes talking with the Kuykendahl crew about how we need to be doing things differently and how we can do them better. Tomorrow I will be doing the same training class at the Grant Rd. store.

Hopefully, the end result of this will mean that we will have capable people that will be able to take over the training (with the right materials) and we will have an AWESOME well-trained staff and we don't have to work any more.

Not holding my breath just yet.........but I feel it is coming soon!